Messaging Solutions for Financial Institutions
StarHub Enterprise Messaging (SEM) has been a proven mobile messaging solution for financial institutions in the insurance, banking, and financial services industries for many years.
SEM is a comprehensive 2-way mobile messaging delivered through a single user interface for inbound and outbound messaging via SMS and email and integrates with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for:
- B2C mobile alerts
- Account services alerts
- One-time passwords (two-factor authentication)
- Critical incident management
- Remote worker, field staff and mobile team collaboration
- System-integrated mobile messaging
SEM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
Integrated Messaging for Large Financial Institutions
Internal Incident Management
During critical events, it’s important to get your message across and communicate with your staff in a timely manner. StarHub Enterprise Messaging allows you to send workers safety check messages to validate if a worker is safe and can track responses and escalates if no responses received based on duration rules.
B2C Mobile Messaging
StarHub Enterprise Messaging includes powerful broadcast alerting tools that enable 1-way and 2-way B2C mobile alerting via SMS or email. Scheduling, integration and automation can help to reduce the need for manual process when communicating important information to account holders.
System-Integrated Messaging
StarHub Enterprise Messaging’s advanced mobile messaging APIs & plug-ins are ready to integrate with your IT systems and extend broadcast SMS and email notification to your financial institution systems.
Enable rapid internal response curing a critical incident
Deploy an SMS solution as a part of your business continuity plan
Incident Management
Platform for Business Continuity Planning
In advance, you will create your templates and group lists and your message templates (for example, different templates and lists for your various financial institution staff, groups, agents, specialists, and first responders, etc.). Or, import group lists and contacts from existing IT systems.
SMS for Urgent Response & Worker Safety
Trigger alerts from any web browser, whether you are on or off premises at any time of the day or night. In fact, broadcasts can even be initiated using SMS from your mobile device. The system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.
Rapidly Adapt to Changing Circumstances
Add customised content to broadcast messages, and use the StarHub Enterprise Messaging platform to combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of pre-written or pre-recorded broadcast messages.
Use SMS for Crisis Management and Incident Response
StarHub Enterprise Message can provide a rapid broadcast notification system and 2-way SMS throughout the organisation. SEM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers.
Featured Use Case
Use SMS to verify worker staff safety & status, and the SEM StaffSafe application can track responses and automatically escalate if no response is received based on duration rules you establish.
B2C High-Volume Mobile Messaging
Rely on a proven B2C messaging solution for enterprise
B2C Mobile Messaging Alerts & Comms
Use SMS for Customer Marketing
Integrate and consolidate SMS with your existing CRM systems and manage opt-in SMS programs designed to achieve a personal relationship with your account holders and customers. Provide your retail or franchise locations with an ability to send promotions, discount offers, and announcements.
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Manage Account Alerts via SMS
Use StarHub Enterprise Messaging to send automatic SMS reminders for payments due or late payments or to alert account holders of important account information. SEM can integrate with account IT systems and can provide an audit trail with full archival of all SMS conversations..
Prevent SPAM and Fraud
StarHub Enterprise Messaging can help you comply with SPAM rules and regulation to ensure your lists and customer experience remain positive. SEM’s powerful capabilities enable you to manage a whitelist (opt-in subscribe) and blacklist (opt-out unsubscribe) and has additional sophisticated fraud-protection capabilities as well.
Manage B2C Mobile Alerts on a Proven SMS Platform
Create opt-in SMS account management and loyalty programs and use StarHub Enterprise Messaging to automate how you send automatic reminders for payments due or late payments. announcements, account messages and promotions. SEM includes sophisticated tools for large-list management, multi-site deployments, permissions-based real-time reporting and high-volume performance.
Featured Use Case
Use SMS to send URLs to HTML pages that provide more information for your account holders and customers.
Mobile Messaging Automation and Scheduling
Trust a business-grade messaging platform when integrating
API-Integrated Mobile Messaging
Sophisticated “Smart” APIs
StarHub Enterprise Messaging includes advanced API capabilities and major APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
One-Time Passwords
SEM can generate a unique security token which can be sent via SMS to your customers’ and employees’ mobile devices as a One-Time-Password (OTP). This OTP is then used as a 2nd form of login authentication for a low-cost way to capture a 2nd form of identity verification from your users.
Automated Reminders & Confirmations
SEM can connect to your existing IT systems to send automatic alerts and reminders.
Use APIs to integrate SMS into your existing company IT systems
StarHub Enterprise Messaging can be used to enhance your existing online systems to create new use cases such as One-Time-Passwords, 2-way Messaging, and Broadcast Alerting. SEM is used widely today as a complement to leading financial institution IT administration systems, CRM systems, and well as various industry alerting and facility IT systems.
Featured Use Case
Integrate SMS with your online account systems to deliver one-time-passwords via SMS to handsets to validate identity of internal and customer account holders. SEM integrates seamlessly with existing online and ecommerce systems. Two-factor authentication via SMS eliminates the need for physical hardware security tokens.
Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
StarHub Enterprise Messaging is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
StarHub Enterprise Messaging offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
Integrates With
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