Messaging Solutions for Government Organisations
StarHub Enterprise Messaging (SEM) is a proven mobile messaging solution for local, state and federal government organisations. SEM integrates inbound and outbound mobile messaging with existing IT systems to help automate communication and workflow processes throughout a single facility or across multiple facilities for
- Critical incident management
- Government staff and team collaboration
- Citizen and public alerting
- Appointment reminders
- System-integrated mobile messaging
SEM is built on the Soprano Mobile Enterprise Messaging Suite, a proven intelligent, geo-redundant and feature-rich software platform that currently delivers message volumes in excess of 50 million mission-critical messages a month worldwide and has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
Integrated Mobile Messaging for Government Organisations
Citizen Alerting
StarHub Enterprise Messaging is used for a wide array of topics of interest to citizens, such as pollution, closures, weather events, and can also be used for citizen account-related information.
Incident Management
StarHub Enterprise Messaging is an advanced mobile broadcast alerting system that includes powerful broadcast alerting tools that enable 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal.
Messaging System Integration
StarHub Enterprise Messaging integrates with existing government IT systems to extend mobile messaging capabilities. Advanced “smart” mobile messaging APIs & plug-ins are proven to be sophisticated enough and adaptable to fit the custom needs of government organisations.
Personalise your citizen and public communication
Use SMS to increase engagement and real-time 2-way interaction
Citizen Alerting
Public Mobile Alerting
Use 2-way SMS to communicate directly with citizens on a variety of use cases, such as organising events, sending automated reminders, or managing wait-lists and queues.
Opt-in Community Programs
Allow citizens to subscribe by opting in to receive targeted information via SMS about relevant local council and government programs and events.
Account Services
Use a sophisticated targeting capability and SMS to communicate with account holders on important account information, including payment reminders and updating contact info.
Use SMS for Citizen Alerting and Public Notification
StarHub Enterprise Message can provide a rapid broadcast notification system and 2-way SMS for public and citizen alerting. SEM enables ongoing communication before, during and after an event or incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured lists of public citizens.
Featured Use Case
Manage wait lists and queues by using SMS to manage appointment reminders and cancellations. SMS has been proven to be effective in reducing Failure-to-Attend (did-not-attend) rates from missed appointments.
Communicate easily during emergencies
Deploy an SMS solution for business continuity planning
Use SMS for Public Warning & Incident Management
Business Continuity Planning
Broadcast SMS can be used effectively for advance warning and incident management. StarHub Enterprise Messaging enables pre-configured templates and lists that can be used to provide ongoing information before, during and after an incident to teams of internal first responders as well as to lists of external stakeholders.
Urgent Response & Worker Safety
Trigger alerts from a web browser whether you are on or off premises at any time of the day or night, and broadcast SMS can even be initiated from your mobile device. The StarHub Enterprise Messaging system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.
Time-Sensitive Alerting
When the situation changes quickly, use StarHub Enterprise Messaging to access pre-configured templates for broadcast SMS or email messages, combine group lists, and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of ongoing broadcast messages.
Use SMS for Emergencies and Incident Management
StarHub Enterprise Message provides a rapid broadcast notification system and 2-way SMS for government organisations. SEM enables ongoing communication during and after an incident, and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers or first responders.
Featured Use Case
Use SMS to verify worker staff safety & status, and the StarHub Enterprise Messaging StaffSafe application can track responses and automatically escalate if no response is received based on duration rules you establish.
Automation of Mobile Messaging
Integrate with a proven mobile messaging platform
Mobile Messaging Integration and Automation
System Integration
Enhance your existing scheduling, ERP and IT systems by extending a mobile experience that adds SMS as a more immediate and targeted medium of delivery, and enables advanced capabilities such as keyword routing, scheduling and reply handling.
“Smart” APIs for Automation
StarHub Enterprise Messaging’s advanced API capabilities and major APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
Cloud Messaging Portal & Admin
SEM includes an intuitive and sophisticated online admin portal is accessible from the web anywhere, including from a mobile phone, and includes powerful real-time reporting.
Extend new mobile messaging use cases to your existing IT systems
StarHub Enterprise Messaging can be used to add automated mobile messaging to just about any existing online systems, enabling new use cases such as One-Time-Passwords via SMS, 2-way Mobile Messaging, and Broadcast Alerting. SEM is used widely today as a complement to leading ERP, CRM and IT administration systems, as well as with various industry alerting and facility IT systems.
Featured Use Case
Integrate SMS with your online account systems to deliver one-time-passwords via SMS to handsets to validate identity of internal and customer account holders. SEM integrates seamlessly with existing online and internal government systems. Two-factor authentication via SMS eliminates the need for physical hardware security tokens.
Get Mission-Critical Mobile Messaging
From security to productivity, learn how our messaging platform can help you
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Multi-site Setup
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
StarHub Enterprise Messaging is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
StarHub Enterprise Messaging offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.
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